Refunds & billing
1. Free beta (current)
Revive is operating as a free beta. You can create an account and use Free-plan limits without paying. We do not charge a subscription fee, collect card details, or process payments through Revive for standard product use right now.
Because there is no charge for Free beta access, there is nothing to refund for ordinary use of the product during this period.
- No paid checkout is required to use Free limits.
- Plan pages and upgrade buttons may show future paid tiers or a waitlist for transparency. That is not a bill.
- Promo codes, giveaways, Founders / Veteran perks, or temporary tier unlocks (if any) are not cash purchases and are not refundable as money.
2. When paid plans launch
When we enable real subscriptions (for example via Stripe or another processor), this page will govern refunds for those paid charges. Until then, the rules below describe the intended policy so you know what to expect.
2.1 Intended refund window
For the first paid month of a new subscription that you purchased yourself through Revive's official checkout, you may request a refund within 7 days of the charge if:
- You have not substantially exhausted plan limits in bad faith, and
- You cancel the subscription as part of the request, and
- You contact us at support@getrevive.dev from the email on the account.
After that window, subscription fees are generally non-refundable except where required by law or where we choose to issue a goodwill credit.
2.2 What is not refundable
- Free beta usage (no payment collected).
- Promotional, giveaway, or referral entitlements.
- Periods after you cancel but continue to use remaining time already paid (you keep access until the end of the paid period unless we state otherwise).
- Charges disputed only because a monitored website went down, alerts were delayed or missed, or results differed from another tool — monitoring is provided as-is under the Terms of Service.
- Third-party fees (your domain registrar, hosting, SMS carrier, etc.).
2.3 Chargebacks
If you open a payment dispute or chargeback without contacting us first, we may suspend the account until the dispute is resolved. Please email support so we can help before a bank dispute is needed.
3. How to request a refund (when payments exist)
- Email support@getrevive.dev from the address on your Revive account.
- Include the approximate charge date, amount, and why you are requesting a refund.
- We aim to respond within a few business days. Approved refunds go back to the original payment method through the processor; timing depends on your bank or card issuer.
4. Enterprise and custom deals
Custom or enterprise agreements, if any, follow the written contract for that deal. Email support@getrevive.dev for those inquiries.
5. Relationship to Terms
This page is part of our commercial terms for billing. It does not replace the full Terms of Service, which limit liability for monitoring outcomes, downtime, and missed alerts. Service is provided without a guarantee of uninterrupted uptime or perfect detection.
6. Changes
We may update this policy when paid billing launches or laws change. The "Last updated" date at the top will change. Continued use after updates constitutes acceptance where allowed by law.